How are the very high trees and big orders shipped?
Massive artificial plants and trees are sent on special pallets which will be delivered to your doorstep by a courier.
I've made the order- when will it be delivered?
You will find the estimated delivery info by each product. Depending which weekday you make the order - the shipping time will be between one to two weeks. We do our best to get your order delivered as soon as possible. We will send you a tracking code as soon as the products are shipped. So you can keep an eye on the delivery and know where your goods are at all times. For special projects and proposals the estimated delivery time and cost will be found from the document.
What if I'm not happy with the product?
We are very sorry if the product wasn't as you pictured it. Green4Ever offers money-back guarantee and all the info about the process is found from the Returns page.
Do the shipping conditions differ when delivering to remote islands?
We do ship to remote islands but the shipping can be delayed because of alternative and slower transport, the weather or the number of delivery days on the island. Due to extra expenses because of the alternative transport, storage or other surcharges that might be charged, rates for delivery could be higher.
Depending on the location, shipping documents for the customs clearance might have to be prepared. Usually, it isn't necessary when shipping within the EU. However, when shipping to islands that form part of the EU but aren't located in Europe (such as Canary Islands), the shipment will go through customs, as the island could be considered a territory outside the EU.
You'll have an option to refuse the increase in shipment costs - we will then cancel the order and refund. If you'd like to double-check the delivery times/costs to your location beforehand, just get in touch with us.
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